These Terms of Sale apply to purchases made through the Chrovan website. By placing an order with Chrovan, you agree to these Terms of Sale, together with our other applicable policies, including our Shipping & Delivery Policy, Refund & Returns Policy, Privacy Policy, Cookie Policy, Payment Information, and Terms & Conditions.

Please read these terms carefully before placing an order.

1. About Chrovan

Chrovan operates an online store offering equipment, products, and related goods through its website.

Website: Chrovan.com
Email: contact@chrovan.com
Phone:
Address:

For questions about an order, product, payment, shipping, return, or refund, please contact us using the information above.

2. Placing an Order

When you place an order through our website, you are making an offer to purchase the products selected in your cart.

Before completing your purchase, you will have the opportunity to review:

  • The products in your order
  • Quantities
  • Product prices
  • Shipping charges, where applicable
  • Taxes or other applicable charges
  • Your billing information
  • Your shipping information
  • The total order amount

You are responsible for reviewing your order carefully before submitting it.

An order is not considered accepted until Chrovan confirms the order or begins processing it.

3. Order Confirmation

After placing an order, you may receive an order confirmation by email.

The confirmation may include:

  • Order number
  • Products purchased
  • Quantity
  • Purchase price
  • Shipping information
  • Billing information
  • Payment information or payment status

Receiving an order confirmation does not necessarily guarantee that the order can be fulfilled. In certain circumstances, we may need to cancel or modify an order, as described below.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, prices, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product, including differences in:

  • Color
  • Finish
  • Packaging
  • Appearance
  • Display due to your device or screen settings

Product specifications may also be updated by manufacturers or suppliers when necessary.

If a significant change affects your order, we will provide appropriate information where applicable.

5. Product Availability

All products are subject to availability.

A product displayed on our website may become unavailable due to:

  • Inventory changes
  • Supplier availability
  • Manufacturing issues
  • Discontinued products
  • Incorrect inventory information
  • Other circumstances beyond our reasonable control

If a product you ordered becomes unavailable, we may contact you to discuss available options or cancel the affected portion of the order and issue an applicable refund.

6. Prices

Prices are displayed on the website at the time of purchase.

Unless otherwise stated, the price shown at checkout represents the amount applicable to your order before any applicable taxes or additional delivery charges.

Prices may change at any time before an order is placed.

Once an order has been accepted, we generally will not change the agreed purchase price except where required because of an obvious pricing error, fraud, or other circumstances permitted by applicable law.

7. Pricing Errors

Although we take reasonable care when displaying product information and pricing, occasional errors may occur.

If we discover an obvious pricing or product information error affecting an order, we may contact you before fulfilling the order.

Depending on the circumstances, you may be given the option to:

  • Proceed with the order at the correct price; or
  • Cancel the affected order and receive an applicable refund.

If we are unable to contact you, we may cancel the affected order and refund any payment received.

8. Payment

Payment must be successfully authorized before an order can be processed.

We accept the payment methods displayed at checkout.

Payment may be processed by Chrovan or by a third-party payment provider.

You agree that:

  • The payment information you provide is accurate and complete.
  • You are authorized to use the selected payment method.
  • Your payment provider may perform authorization or verification checks.
  • Your order may be delayed if payment cannot be successfully verified or authorized.

For additional information about payments, please refer to our Payment Information page.

9. Payment Verification and Fraud Prevention

For security purposes, Chrovan may verify certain order or payment information before processing an order.

We may request additional information when reasonably necessary to:

  • Verify an order
  • Confirm payment authorization
  • Prevent fraudulent transactions
  • Protect customers and Chrovan
  • Confirm billing or shipping information

If an order cannot be reasonably verified, we may delay, cancel, or refund the order as appropriate.

10. Shipping and Delivery

Orders are shipped according to the delivery options and conditions applicable to the product and destination.

Delivery times may vary depending on:

  • Product availability
  • Order processing time
  • Product size or weight
  • Shipping destination
  • Carrier schedules
  • Weather
  • Holidays
  • Customs or regulatory requirements
  • Other circumstances outside our reasonable control

Delivery estimates are provided as estimates and are not guaranteed unless expressly stated otherwise.

Please review our Shipping & Delivery Policy for additional information.

11. Delivery Information

Customers are responsible for providing accurate and complete shipping information.

This includes:

  • Full delivery address
  • Apartment, unit, or building information where applicable
  • Contact telephone number when requested
  • Any other information reasonably required for delivery

Chrovan is not responsible for delays, additional delivery charges, failed delivery attempts, or other problems resulting from incorrect or incomplete information provided by the customer.

12. Large or Bulky Products

Certain products may require special handling or delivery arrangements because of their size, weight, dimensions, or other characteristics.

For these products:

  • Additional delivery requirements may apply.
  • Delivery access may need to be suitable for the product and delivery vehicle.
  • The customer may be contacted to arrange delivery.
  • Additional charges may apply in certain circumstances where disclosed before or after ordering.

Customers are responsible for ensuring that the delivery location can safely accommodate the ordered product.

13. Inspection Upon Delivery

Where reasonably possible, customers should inspect their order when it is delivered.

If the product appears damaged, incorrect, incomplete, or materially different from what was ordered, please contact Chrovan as soon as possible.

When reporting a delivery issue, we may request:

  • Order number
  • Description of the issue
  • Photographs or videos
  • Photographs of packaging
  • Delivery documentation
  • Other information reasonably necessary to investigate the issue

Please refer to our Refund & Returns Policy for additional requirements relating to damaged, incorrect, defective, or missing products.

14. Returns and Refunds

Returns and refunds are handled according to our Refund & Returns Policy.

Depending on the product and circumstances, eligibility may be subject to:

  • Return time limits
  • Product condition
  • Original packaging
  • Product usage
  • Customization
  • Product type
  • Return shipping requirements
  • Inspection upon receipt

Nothing in these Terms of Sale is intended to remove or restrict rights that cannot legally be excluded under applicable law.

15. Order Cancellation

You may contact Chrovan to request cancellation of an order.

Cancellation requests should be submitted as soon as possible because orders may begin processing shortly after purchase.

Once an order has been processed, shipped, customized, manufactured, or otherwise committed for fulfillment, cancellation may no longer be possible.

Where cancellation is accepted, any applicable refund will be processed according to our Refund & Returns Policy and applicable payment-processing timelines.

16. Customized or Made-to-Order Products

Certain products may be customized, configured, manufactured, or ordered specifically according to customer requirements.

Because these products may be prepared specifically for an individual order:

  • Cancellation rights may differ.
  • Return eligibility may be limited.
  • Production may begin shortly after order confirmation.
  • Changes may not be possible after production begins.

Any specific terms presented during the purchasing or configuration process will also apply to the order.

Where applicable, legally required consumer rights remain unaffected.

17. Defective or Incorrect Products

If you receive a product that is defective, damaged, incorrect, incomplete, or materially different from the product ordered, please contact us promptly.

We may investigate the issue and, depending on the circumstances, provide an appropriate solution such as:

  • Replacement
  • Repair
  • Missing component
  • Return
  • Refund
  • Other appropriate remedy

The available remedy may depend on the nature of the issue, the product, applicable warranty terms, and applicable law.

18. Product Warranty

Some products may be covered by a manufacturer’s warranty or other applicable warranty.

Where a warranty applies, its terms may specify:

  • Warranty duration
  • Covered components
  • Exclusions
  • Required maintenance
  • Installation requirements
  • Warranty claim procedures

Warranty information provided with the product or on its product page may apply in addition to these Terms of Sale.

19. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information
  • Providing accurate billing and delivery information
  • Reviewing product specifications before purchase
  • Ensuring the product is appropriate for its intended use
  • Following applicable product instructions
  • Following installation and safety instructions
  • Using products only for their intended purpose
  • Inspecting products upon delivery where reasonably possible

Customers should seek qualified professional assistance when installation, assembly, electrical work, mechanical work, or other specialized work requires professional knowledge or equipment.

20. Product Use and Safety

Products must be used according to their instructions, specifications, warnings, and intended purpose.

Chrovan is not responsible for damage or injury resulting from misuse, improper installation, unauthorized modification, neglect, or failure to follow applicable instructions or warnings, except where liability cannot legally be excluded.

Customers should carefully review all safety information provided with a product before use.

21. Third-Party Manufacturers and Brands

Some products sold through Chrovan may be manufactured or supplied by third parties.

Manufacturer names, trademarks, logos, specifications, warranties, and product information remain the property of their respective owners.

Where applicable, manufacturer warranties or third-party terms may apply separately from Chrovan’s policies.

22. Taxes and Duties

Applicable taxes, duties, fees, or other government charges may apply depending on the customer’s location, order, product, and delivery destination.

Where applicable, such charges will be displayed or communicated during the purchasing process.

Customers are responsible for any charges that are legally payable by them and that are not collected by Chrovan at checkout.

23. Promotions and Discounts

Promotional offers, discount codes, coupons, and special pricing may be subject to additional conditions.

Unless otherwise stated:

  • Promotions may have an expiration date.
  • Some products may be excluded.
  • Offers may not be combined.
  • Promotional codes must be entered correctly at checkout.
  • A promotion may not be applied retroactively to previously completed orders.

Specific promotional terms displayed with an offer will apply to that promotion.

24. Order Changes

If you need to change information on an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before fulfillment begins.

However, changes may not be possible once an order has entered processing, production, customization, or shipment.

Any additional costs resulting from an approved customer-requested change may be communicated before the change is completed.

25. Refund Processing

When a refund is approved, the refund will generally be issued using the original payment method where technically possible.

The time required for the refund to appear in your account may depend on:

  • Payment provider
  • Bank
  • Card issuer
  • Payment method
  • Processing time

Chrovan does not control the processing time of third-party financial institutions.

26. Communications

By placing an order, you agree that Chrovan may contact you regarding your transaction.

Transactional communications may include:

  • Order confirmation
  • Payment confirmation
  • Shipping updates
  • Delivery information
  • Order changes
  • Return or refund information
  • Customer service communications

These communications are necessary for managing your order.

Marketing communications are handled separately according to our Privacy Policy and applicable consent requirements.

27. Privacy

Personal information provided during the purchasing process is handled according to our Privacy Policy and Cookie Policy.

This may include information necessary to:

  • Process your order
  • Process payment
  • Deliver products
  • Provide customer support
  • Prevent fraud
  • Meet legal or regulatory obligations
  • Improve our services

Please review our Privacy Policy for additional information.

28. Limitation of Liability

To the extent permitted by applicable law, Chrovan will not be responsible for losses resulting from circumstances outside our reasonable control.

This may include delays or failures caused by:

  • Shipping carriers
  • Severe weather
  • Natural events
  • Government actions
  • Service interruptions
  • Supplier disruptions
  • Manufacturing delays
  • Labor disruptions
  • Telecommunications or internet failures
  • Other events beyond our reasonable control

Nothing in these Terms of Sale excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

29. Events Beyond Our Control

Chrovan may be unable to fulfill an order or meet an expected timeframe because of circumstances outside our reasonable control.

When such circumstances occur, we will make reasonable efforts to communicate relevant information and resume fulfillment when possible.

30. Applicable Consumer Rights

Nothing in these Terms of Sale is intended to exclude, restrict, or replace any mandatory consumer rights, guarantees, warranties, or remedies that apply under the laws governing your purchase.

Where applicable law provides rights that cannot legally be excluded, those rights remain available to the customer.

31. Governing Law

These Terms of Sale are subject to applicable laws and regulations governing the transaction.

Where legally permitted, disputes relating to purchases made through Chrovan may be subject to the laws and courts applicable to Chrovan’s operating jurisdiction.

Nothing in this section is intended to remove mandatory consumer protections that apply to you under applicable law.

32. Changes to These Terms

Chrovan may update these Terms of Sale from time to time to reflect changes to:

  • Our products
  • Services
  • Business practices
  • Payment processes
  • Shipping procedures
  • Legal or regulatory requirements

The updated version will be published on this website with a revised “Last Updated” date.

Changes will generally apply to future purchases and will not retroactively alter completed transactions except where required or permitted by applicable law.

33. Contact Us

If you have questions about these Terms of Sale, an order, payment, delivery, returns, or any other purchase-related matter, please contact us:

Chrovan
Email: contact@chrovan.com
Phone:
Address:

We recommend including your order number when contacting us about an existing purchase so that we can assist you more efficiently.

34. Related Policies

For additional information, please review:

  • Privacy Policy
  • Cookie Policy
  • Terms & Conditions
  • Shipping & Delivery Policy
  • Refund & Returns Policy
  • Payment Information

These policies are intended to work together and provide additional information about purchasing from Chrovan.

35. Acceptance of Terms

By placing an order through the Chrovan website, you acknowledge that you have had an opportunity to review these Terms of Sale and agree to the terms applicable to your purchase.

Chrovan
contact@chrovan.com