At Chrovan, we want you to be satisfied with your purchase. We carefully prepare and process every order, and we encourage you to inspect your products as soon as they are delivered.
If your order arrives damaged, incorrect, incomplete, or you experience an issue with your purchase, please contact our customer service team so we can assist you.
Missing or Incorrect Items
When you receive your order, please check the package and its contents as soon as possible.
If an item or component is missing, incorrect, or does not correspond to your order, contact us promptly.
Please provide:
- Your order number
- A description of the missing or incorrect item
- Photos of the package and products, when applicable
- Your proof of purchase
Once we receive the necessary information, our team will review the issue and arrange an appropriate solution, which may include replacement parts, a replacement product, or another suitable resolution.
Damaged Items
If your order arrives damaged, please contact us as soon as possible.
To help us process your request quickly, please provide:
- Your order number
- Photos showing the damage
- Photos of the packaging, if applicable
- A description of the problem
- Your proof of purchase
Please keep the original packaging and all accessories until your claim has been reviewed.
If the damage occurred during transportation or the product is defective, Chrovan will review the claim and, where applicable, arrange a replacement or another appropriate remedy.
Change of Mind Returns
We understand that circumstances can change.
For eligible products, you may request a return due to change of mind within 30 days of delivery, provided that the product is unused, unopened, and returned in its original condition and packaging.
Some products may not be eligible for change-of-mind returns, particularly products that are:
- Custom-made or specially configured
- Made to your specifications
- Used, assembled, or modified
- Non-returnable accessories or consumable items
- Clearly identified as non-returnable at the time of purchase
Before sending anything back, please contact our customer service team and obtain return instructions.
Return shipping costs for change-of-mind returns may be the responsibility of the customer.
Return Conditions
To be eligible for a return, products should generally:
- Be unused and in their original condition
- Include the original packaging and accessories
- Include all manuals, components, and documentation supplied with the order
- Be accompanied by proof of purchase
- Be returned within the applicable return period
Products that have been damaged through misuse, improper installation, modification, or neglect may not qualify for a refund or replacement.
How to Request a Return
To request a return, please contact us before sending your product back.
Provide the following information:
Order Number:
Customer Name:
Product:
Reason for Return:
Photos: Where applicable
Our customer service team will review your request and provide instructions regarding the next steps.
Please do not send a product back to us without first receiving return instructions.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
If only part of an order is returned, the refund will generally apply only to the eligible returned item or items.
Original shipping charges may be non-refundable where the return is due to change of mind, unless otherwise required by applicable law.
Return Shipping
Return shipping responsibility depends on the reason for the return.
If the product is defective, damaged during delivery, or incorrectly supplied:
Chrovan will review the situation and, where applicable, cover reasonable return or replacement shipping costs.
If the return is due to change of mind:
The customer may be responsible for return shipping costs.
Return shipping arrangements must be approved by Chrovan before the product is sent back.
Products That Cannot Be Returned
Certain products may not be eligible for return or refund, including products that are:
- Custom-made or specially configured
- Built or modified according to customer specifications
- Used or assembled
- Damaged after delivery due to improper use
- Missing essential components or packaging
- Purchased as non-returnable items
If you are unsure whether your product is eligible for return, please contact us before sending it back.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have already entered processing, manufacturing, customization, preparation, or shipping may not be cancellable.
For customized or made-to-order products, cancellation may be subject to additional conditions or charges.
We recommend contacting us immediately if you need to make a change to your order.
Warranty & Defective Products
Our refund and return policy does not affect any applicable warranty rights or consumer rights provided by law.
If you believe your product is defective or does not perform as described, please contact us with your order information and details of the issue.
We will review the situation and determine the appropriate solution, which may include repair, replacement, replacement parts, or refund where applicable.
Contact Us
If you have a question about a return, refund, damaged product, defective item, or cancellation, please contact our customer service team.
Chrovan
Email: contact@chrovan.com
Phone: __________________
Address: __________________
Please include your order number in your message so we can assist you more efficiently.
Important Notice
This Refund & Returns Policy is intended to explain Chrovan’s general return and refund procedures. It does not limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
We may update this policy from time to time to reflect changes to our products, services, or legal requirements.
