At Chrovan, we aim to make the delivery of your order as simple and convenient as possible. Because many of our products are large, bulky, or made to order, delivery arrangements may vary depending on the product, destination, and order requirements.

This Shipping & Delivery Policy explains our delivery rates, processing times, delivery requirements, and tracking procedures.

1. Delivery Areas

Chrovan offers delivery to eligible locations within our available service areas.

Delivery availability and pricing may vary depending on your shipping address, postcode, product type, product size, and delivery requirements.

At checkout, enter your shipping postcode and address to see the available delivery options and applicable delivery charges.

If a delivery rate is not available for your location, please contact us before placing your order so that we can provide further information or a delivery quote where available.

Email: contact@chrovan.com

2. Delivery Rates

Delivery charges are calculated based on the destination and the products included in your order.

For eligible products, the applicable delivery rate may be displayed:

  • On the product page
  • During checkout
  • After entering your shipping postcode
  • Through a customized delivery quote where required

Some locations or products may qualify for free delivery, while other destinations may incur a delivery charge.

Remote, regional, rural, or difficult-to-access locations may require an additional delivery charge or a customized freight quote.

The delivery charge applicable to your order will be communicated before the order is completed whenever possible.

3. Made-to-Order Products

Many Chrovan products are made to order.

This means your product may enter production or preparation after your order has been confirmed and payment has been received.

Because of this, delivery does not necessarily occur immediately after an order is placed.

The estimated processing or manufacturing timeframe may depend on:

  • Product type
  • Product size
  • Selected configuration
  • Color or finish
  • Custom options
  • Availability of components
  • Production capacity
  • Destination

Estimated timeframes are provided as guidance and may vary during periods of high demand, holidays, or circumstances outside our reasonable control.

4. Standard Delivery Timeframes

For standard products, orders are generally prepared and dispatched according to the estimated timeframe shown on the applicable product page or communicated during the ordering process.

Depending on the product and destination, delivery may require additional time after the product has been prepared or dispatched.

Where a specific estimated delivery timeframe is provided for your product, that timeframe should be considered an estimate unless a guaranteed delivery date has been expressly confirmed in writing.

For large or custom products, the delivery timeframe may be longer because the product must be manufactured, prepared, packed, and transported using specialized freight services.

5. Large & Bulky Freight

Some Chrovan products are classified as large, bulky, or heavy freight.

These products require specialized transportation and may have different delivery procedures from standard parcels.

Large products may be delivered using:

  • Specialized freight vehicles
  • Heavy-duty transport equipment
  • Tailgate or lifting equipment
  • Forklift or assisted unloading equipment
  • Other suitable freight solutions

Because of the size and weight of these products, delivery requirements may vary depending on the destination and available access.

6. Delivery Appointment

For eligible large or bulky products, the delivery carrier or freight team may contact you by telephone or email to arrange a suitable delivery date or time.

We will make reasonable efforts to accommodate your preferred delivery schedule, but specific delivery dates or times cannot always be guaranteed.

Customers should ensure that the contact information provided during checkout is accurate and monitored.

If you cannot accept delivery at the agreed time, please contact the carrier or Chrovan as soon as possible.

Additional delivery or redelivery charges may apply where a delivery attempt cannot be completed because the customer was unavailable or the delivery location was inaccessible.

7. Delivery Access Requirements

Before ordering a large or bulky product, customers are responsible for ensuring that there is suitable access to the delivery location.

Please consider:

  • Driveway width
  • Road access
  • Gate width
  • Height restrictions
  • Low branches
  • Overhead cables
  • Slopes
  • Narrow passages
  • Bridges or weight restrictions
  • Property boundaries
  • Other physical obstacles

The delivery vehicle must be able to safely access the agreed delivery location.

If access is restricted, the carrier may determine that delivery must be made to the nearest safe and accessible location, such as the curbside or another suitable point.

8. Ground-Level Delivery

Due to health, safety, and freight requirements, large and bulky products are generally delivered to an accessible ground-level location.

Unless specifically agreed in writing, delivery does not include:

  • Carrying products upstairs
  • Carrying products through buildings
  • Carrying products through houses or apartments
  • Moving products through narrow internal passages
  • Installation or assembly
  • Preparing the delivery site
  • Removing existing structures
  • Relocating products after delivery

Customers should ensure that the delivery area is clear and accessible before the scheduled delivery.

9. Rural & Remote Locations

Delivery to rural, remote, or difficult-to-access areas may require additional arrangements.

In these situations:

  • Delivery rates may differ from standard rates
  • A custom freight quote may be required
  • Delivery may take longer
  • Special transportation equipment may be required
  • The delivery location may need to be adjusted for safe access

If your address cannot be serviced through our standard delivery network, we will advise you of the available options where possible.

10. Delivery Delays

We make reasonable efforts to meet the estimated delivery timeframe provided with your order.

However, delays can occur due to circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Road closures
  • Transportation disruptions
  • High shipping volumes
  • Public holidays
  • Supplier delays
  • Manufacturing delays
  • Unexpected logistical issues
  • Remote-area transportation requirements

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

11. Freight Tracking

When tracking information is available, Chrovan may provide tracking details by email after your order has been dispatched.

Depending on the freight service used, tracking information may include:

  • Shipment confirmation
  • Tracking number
  • Carrier information
  • Shipment status
  • Estimated delivery information

For large or specialized freight, the carrier may contact you directly to arrange delivery rather than providing standard parcel-style tracking.

12. Delivery Inspection

We recommend inspecting your order as soon as reasonably possible after delivery.

Please check for:

  • Visible damage
  • Missing packages
  • Missing components
  • Incorrect products
  • Signs of transportation damage

If your order appears damaged, please take photographs of the product and packaging and contact us as soon as possible.

Please retain the original packaging until the issue has been reviewed.

You can contact us at:

contact@chrovan.com

13. Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing components, contact Chrovan as soon as possible.

Please provide:

  • Your order number
  • Your name
  • A description of the issue
  • Photographs of the product
  • Photographs of the packaging
  • Photographs showing any visible damage

We will review the information and determine the appropriate next step.

Depending on the circumstances, the resolution may include replacement parts, replacement products, repair, refund, or another appropriate remedy.

Nothing in this policy limits any rights available to consumers under applicable law.

14. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check:

  • Full name
  • Street address
  • Suburb/city
  • State/region
  • Postal/ZIP code
  • Telephone number
  • Email address
  • Special delivery instructions

If incorrect information is provided and the order has already been dispatched, additional shipping or redelivery costs may apply where permitted by law.

If you notice an error in your shipping address, contact us immediately at:

contact@chrovan.com

We will make reasonable efforts to correct the information before the order is dispatched.

15. Failed Delivery Attempts

If delivery cannot be completed because:

  • No one is available when required
  • The delivery address is incorrect
  • The property cannot be safely accessed
  • The delivery vehicle cannot reach the agreed location
  • The customer refuses or is unable to accept delivery
  • The delivery area is unsafe

the carrier may arrange another delivery attempt or return the shipment to a depot or other location.

Additional delivery, storage, or redelivery charges may apply depending on the circumstances and the carrier’s requirements.

16. Depot or Alternative Collection

Where available for a particular product or location, Chrovan may offer depot collection or an alternative collection arrangement.

If this option is available, the customer will be provided with the relevant collection information.

Customers collecting large or bulky products are responsible for ensuring that their vehicle and transportation arrangements are suitable for safely transporting the product.

17. Third-Party Components

Some products may contain components or accessories supplied by third-party manufacturers or suppliers.

Where a third-party component affects the overall delivery timeframe, the availability and delivery of that component may be outside Chrovan’s direct control.

We will make reasonable efforts to coordinate the fulfillment of your order and communicate material delays where we become aware of them.

18. Installation and Assembly

Unless expressly stated on the product page or included in your order, standard delivery does not include installation or assembly.

Customers are responsible for ensuring that the required installation area is properly prepared before delivery.

This may include:

  • Preparing the foundation
  • Clearing the installation area
  • Ensuring suitable access
  • Obtaining any required permits or approvals
  • Arranging installation or assembly services where necessary

Please check the individual product requirements before placing your order.

19. Delivery of Custom Products

Custom-configured or specially manufactured products may require additional preparation and production time.

Once production or customization has begun, changes to the order may not always be possible.

Delivery estimates for customized products are provided based on the information available at the time of ordering and may change if specifications, availability, production requirements, or delivery conditions change.

20. Delivery Confirmation

Delivery may be considered completed when the product has been delivered to the agreed or reasonably accessible delivery location.

For large products, the carrier may require confirmation of delivery.

Customers should ensure that any person accepting delivery on their behalf is authorized to do so.

21. Shipping Charges and Refunds

Shipping charges may be non-refundable in certain circumstances, particularly where a return is requested because of a change of mind.

If a product is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, shipping costs will be handled in accordance with our Refund & Returns Policy and applicable consumer protection requirements.

For complete information, please review our Refund & Returns Policy.

22. Contact Us

If you have questions about shipping, delivery charges, delivery availability, tracking, or your order, please contact us.

Chrovan

Email: contact@chrovan.com

Phone: __________________

Address: __________________

Website: https://chrovan.com

When contacting us about an order, please include your order number whenever possible.

23. Important Delivery Information

Because our products may be large, heavy, customized, or made to order, delivery arrangements can vary between products and locations.

Before placing an order, customers should review the product’s delivery information and ensure that the intended delivery location has suitable access.

By placing an order, you acknowledge that estimated delivery timeframes may vary and that certain large or bulky products may require special delivery arrangements.

This policy does not limit any mandatory consumer rights or remedies available under applicable law.